CSATスコア カスタマーサクセスをもたらすことができる一貫性のあ る品質を「CSATスコア」で測定 します。 Specialist (Specializationレベル) Cloud Expert (製品/業界レベル) Implementation Expert (Specializationレベル) Credentialed Individuals 1 5 within Cloud 5 within Specialization Eligible Projects 3 unique projects under each specialization 10 unique projects across entire cloud 10 unique projects under each specialization CSATスコア >= 4.2 >= 4.4 >= 4.4 Workshops n/a n/a 10 Delivery Workshops & 10 product-specific Implementation Workshops Assessments n/a n/a 10 Delivery Assessments w/ score > .7 & 10 product-specific Implementation Assessments w/ score > .7 - 各要件の詳細 - 品質要件 CSATの取得 3 29