Energy & Utilities Powering the energy transition. The Energy & Utilities Keynote focused on Trust, Data and AI and how companies like Alia, Iberdrola and Neoenergia are leveraging Salesforce's Energy & Utilities 360 to navigate the complexities of the energy transition. The sessions highlighted the gap in trust & value that is slowing the energy transition and the potential at the intersection of Trust, Data and AI to drive business results and operational e昀케ciencies. Iberdrola and Neoenergia shared their 昀椀eld service implementation across various countries whilst Alia Ambientali Servizi talked about how they are promoting sustainable engagement across Tuscany. Innovations such as the connected Energy and Utilities 360, Agentforce for Energy & Utilities as well as Embedded AI Actions and Enhanced Field Service, demonstrated Salesforce's commitment to supporting companies in achieving net zero goals and enhancing customer engagement through technology. Sales Teams Run on Sales Cloud • 2025 is the year renewable electricity will eclipse coal generation. • 1 in 3 cars in China is set to be electric by 2030. 1 in 5 cars in the US and EU. • 75% of global electric demand growth expected to be met by solar and wind in 2024-2025. Source: IEA Global EV outlook 2024 | IEA Electricity Mid-Year Update | BNEF Long-term EV Outlook Keynote Announcements 1 Energy & Utilities Cloud 3 Agentforce - Energy and Utilities | GA • E&U Service Apps are Innovation-Ready on Today Core | Winter 2025 - Data-Cloud Ready, AI Humans with Agents drive Energy & Utilities success together Innovation-Ready, Managing Large Customer Complexity, No Install Required for Service • Examples: Sustainability and Advisor Apps, and more Agents or Energy Saver Agents • Turn Your Asset Data with Action with • Provide agents with the information Connected Assets | GA Today - Through Data and actions to help improve business Cloud, making it easy to connect energy and e昀케ciency utility speci昀椀c assets and bring that Data into Salesforce Asset-Centric Field Service | GA Today 2 Augment Productivity with E&U AI 4 Actions | Announcing Spring ’25 • Improved capabilities around asset 41% of time is lost to low value and repetitive management tasks (Source): Slack “New Research in AI Use at • Schedule & Dispatch with AI, Multi-Day Work & Multi-Zone Optimization, Work,” 2024. • Bill & Energy Usage - Bill Summary, Bill History Entitlements and Work Order Estima Insights, Rate and Usage Insights tion, O昀툀ine Mobile Work, Dynamic • Account & Customer Service - Account & Forms, Asset Service Predication, Interaction Overview, Customer Interaction Pre-Work Briefs & Work Summaries Summary, Account Service Case Summary, with AI, Asset Health Score, and Service Chat Summaries Timesheet Management & Labour Cost • Clean Energy Advisors - Clean Energy Program Optimization (Winter’25) Recommendations 34 • Field Work - Post-Work Summary